We're Hiring - Programme Manager: Africa

JOB TYPE: Full-time, Permanent

LOCATION: 6 Hood Avenue, Rosebank, Johannesburg

Please don’t spam us with your CV. We’ll ignore any candidates that do not follow the instructions in this job spec. We’re different. You’ll see.

Forgood is a technology platform that connects people who want to make a difference – to the Causes that need their help. We drive both revenue and impact through a Software-as-a-Service product that we sell into corporate South Africa as a tool to create, manage and measure Employee Volunteering Programmes. This platform is used by major brands with 20k+ employees already signed up.

We need someone to join our Programme Management team – managing our Africa portfolio to deliver impactful Employee Volunteering Programmes, drive engagement, and lead strategic social impact projects with clients and cause communities.

YOU MUST WANT: To work with a fast-paced techy bunch, in a non-traditional position that will require a whole lot of communication, OCD excel skills, and the opportunity to have lots of patience.

YOU MUST BE ABLE TO: Work fast, think big and leave your ego at the door. Also, share your passion, be energetic, solve problems on your feet and obsess over the details. Lastly, commit. We’re not going to sink blood, sweat, tears, time and champagne (our celebration method of choice currently) into someone who’s going to bounce when things get hard. You’re in this for 2-4 years or you’re not in it at all.

YOU MUST BE: Comfortable with technology. We’re serious about this. You need to love the Internet, be fluent in online platforms and understand your URL from your Excel (actually, you need to understand a lot more than that – but you get our point!)

WHAT WE NEED YOU TO DO:

Client Management:

• Serve as the primary contact for Africa-based clients, empowering them to run effective volunteering programmes with high participation, engagement, and impact.
• Develop and execute annual strategies to achieve client goals, provide clear communication, and ensure long-term engagement and retention.
• Manage client queries, lead regular status meetings, and provide insights-driven reporting.
• Deliver strategic input to enhance account management processes and implement innovative ideas to improve client outcomes.

Cause Community Management:

• Maintain and grow a verified, engaged, and relevant network of Causes in Africa.
• Oversee Cause registrations, onboarding, and training, ensuring high-quality data and compliance.
• Facilitate content creation, campaigns, and meetups to strengthen the Cause community.
• Moderate content and champion education and engagement through the platform and other channels.

Quality Control:

• Improve the quality of interactions between Causes and volunteers through strategic initiatives.
• Monitor and enhance Cause engagement scores, reactivating inactive users as needed.
• Oversee Net Promoter Score (NPS) processes and implement tactical improvements.

Strategic Projects & Industry Participation:

• Support tactical projects and research initiatives across the African continent.
• Represent and position the brand through presentations, networking, and thought leadership.
• Analyze data to identify trends and implement process improvements.

Employee Volunteering Programme Management:

• Lead campaigns, events, and projects that align with the four pillars of social engagement: communication, incentives, experiences, and recognition.
• Facilitate training sessions for clients and employees to boost participation and impact.

New Clients & Revenue Growth:

• Identify and onboard new clients within Africa, preparing and delivering tailored pitches.
• Develop diversified revenue opportunities with existing clients and explore new applications for our technology.

SKILLS & EXPERIENCE

Qualifications:

1. We don’t put too much care into qualifications…. We care about grit and passion and a “can do” attitude, however, education in social sciences or similar, is a bonus!

2. 4+ years of work experience in a similar position.

3. Proficiency in French or prior experience working in a French-speaking region would be advantageous.

4. Comfortable talking to people – over the phone, over email and in person. A peoples person!.

5. Ability to travel into the rest of Africa at a drop of a hat!

Skills:

· Tech savvy on web, mobile and all modern software tools used inside the technology industry.

· Able to work independently, consistently and be proactive.

· The ability to invent & execute marketing, management and engagement tactics with a social impact flavour.

· Know how to problem solve and have a knack for it.

· Excellent verbal and written communication.

· Organised and able to meet deadlines.

· Great at presenting and pitching new ideas.

· Ability to build relationships and be client focused.

AND NOW?

If you are interested in applying for this position, tell us why by answering the questions below, don’t just send your CV! We will Ignore It!

1. How does this role align with your career goals and personal values?

2. What excites you the most about managing an Africa portfolio in a social impact SaaS business?

3. Have you ever worked with non-profit organizations or causes in Africa? What did you learn from that experience?

4. What’s an idea or project you’ve initiated that had a significant social or community impact?

5. What do you think are the key challenges of this role, and how would you address them?

6. If offered this role, what would be your immediate priorities in your first three months?

When you send this info – send it with the same level of quality you’d use when engaging with our Clients.

Please send your application to Mashadi at contact@forgood.co.za with the subject line: 'Programme Manager Africa Application'.