We know that rating can sometimes feel like a chore, but it's vital for the social impact we’re creating together. Here’s a handy reference to help you manage your ratings effortlessly!



: If the volunteering or donation happened, you can rate the experience from 1 to 5 stars. 1 star means it wasn't great, and 5 stars mean it was fantastic!



: If it didn't happen, choose from a few reasons why.



1 or 2 Stars/ No show volunteering or donation for Public Users

: We notify them via email to educate them on the importance of quality experiences. Whether they were unresponsive, didn't show up, or failed to deliver, we want to ensure better experiences for our Causes.



1 or 2 Stars/ No show volunteering or donation for Corporate Employees

: Their names are escalated to their CSI Team or Management. It’s a signal that they’re not representing their brand well, which affects the quality of social impact their company wants to create.



: These individuals are considered for recognition programs, awards, incentives, and competitions. High ratings help us highlight and reward those who add significant value to your Cause.



Only rate once the activity is complete or if it’s been over 14 days since you last heard from the volunteer/donor.
Thank you for helping us create a better experience for everyone involved!

We know rating can feel like a burden - but it's so important to the social impact we're trying to create. Here's an easy reference card to help you manage your ratings! Let's explain what happens behind the scenes... Then we'll give you an easy reference guide to help you rate your experiences with connections that come through forgood... DID YOU KNOW? When you rate one of our public users 1* or 2* - we email them to let them know. This is an attempt to educate them as to the importance of quality experiences. Perhaps they promised and didn't deliver, they were unresponsive or they didn't arrive. That's not the type of experience we want for our Causes - and we tell them as much. DID YOU KNOW? When you rate one of our corporate employees 1* or 2*, their name is escalated to the appropriate CSI Team / Management - your rating is an indication that they're not representing their brand appropriately. Our clients want to create quality social impact for your Cause - they can't do this if their employees are letting them down. DID YOU KNOW? When you rate one of our public users or corporate employees 4* or 5*, they're put forward for recognition programmes, awards, incentives and sometimes entered into competitions. We want to highlight the great impact they're creating - so you can imagine it's really important to only give those ratings if the connection actually added value to your Cause. Only rate the activity once it's complete - or when you've lost hope that it's actually going to happen...  WHEN RATING A NEED RESPONSE FOR A VOLUNTEER (turquoise activity on your dashboard), GOODS DONATION (purple activity) OR MONEY DONATION (peach activity): • 1 &#x2b50;&#xfe0f; The volunteer/donor promised something and didn't deliver at all • 2 &#x2b50;&#xfe0f; Something might have happened with the connection, but it was a really poor experience. • 3 &#x2b50;&#xfe0f; The connection was average, but something small did happen. • 4 &#x2b50;&#xfe0f; Good experience. What was promised, got delivered or completed. • 5 &#x2b50;&#xfe0f; Great experience! Real value was added.

Quick Reference Card for Causes on RATING

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