How to Rate a Cause

We’re always asking our Causes to rate the donors & volunteers who they meet through forgood. We also encourage our donors & volunteers to rate the Causes they have worked with.

Rating every activity is important because it allows us to improve the quality of the experiences you have on forgood!

Here’s a bit of background around the WHY and HOW…

#1 It helps us understand what’s really happening on forgood – the good, the bad and the ugly!

#2 It gives our Causes feedback on whether they’re giving you an easy way to get involved.

#3 It gives us ideas on how we can improve the platform

How to log in and rate your interactions with Causes:

• Log in by using your login credentials
• Click on your name in the upper right-hand corner of the screen
• Select the option "Dashboard"
• Under the tab “My Activities” you can see all your volunteer/donation activities
• Select "Unrated Activities" to see the ones you need to rate

Once you've selected the unrated activities you will do the following.

1. Click on the rate now tab with the star on it.
2. This will open up the next tab where you are able to select whether the volunteering/donation happened or not.
3. Once you select YES/NO it will open up a new tab.
4. If you selected YES the volunteering/donation happened ,you will get an opportunity to rate that experience by hovering over the stars. We've put in a handy ratings scale below to help you rate.
5. We will also need you to put in the number of hours the volunteer/donor spent on the opportunity.

Not sure what to rate each volunteer? Use our scale!

1 Star: Not helpful at all. Unresponsive and/or rude.

2 Stars: Had some engagement with you, but didn’t allow you to fulfill your donation / volunteer opportunity

3 Stars: Responsive, friendly, but it just didn’t work out – no hard feelings!

4 Stars: Responsive and helpful. You were able to add value to the Cause.

5 Stars: Great experience! You were able to fulfill the Need you responded to on forgood. Professional.

If you selected NO the volunteering/donation did not happen it will open up some drop down options . These drop downs will help you tell us why exactly the volunteering/donation did not take place. If you select the other option you will get a chance to elaborate a bit more on why the opportunity has not happened.

Happy Rating!