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Frequently asked questions

Do you have a specific question about forgood, what we do and how we work? We have compiled a list of Frequently Asked Questions.
Still confused? Send us a message and we will assist.

Overview
Causes
Donating
Forgood 101
Volunteering
My organisation needs help! Where do I start?

We’re here to help. First, register your Cause on forgood. You’ll find the Register link on the top navigation – choose the Cause option, not the User option.

Registration is a short but important process. Have the following documents and content ready to speed things up:
• Proof that your Cause is older than 1 year
• Your Non Profit Certificate
• Your PBO Certificate and 18A SARS letter (if applicable)
• Your company logo (in .JPG or .PNG form), preferably in a square layout.
• Audited financials (highly recommended)
• Your social media details
• Someone in your organisation who can manage and respond to Users when they start volunteering or donating. Preferably, this person should be using a centralised email address (e.g. info@yourcausename.org) so contact between forgood and your Cause won’t break through staff resignations or movement.
• An idea of 3-5 things that your Cause really needs – particularly where volunteers or donations of goods would work.

During registration, describe your Cause carefully to differentiate your Cause on the site. You’ll only be required to capture one Need up front – but evidence shows that Causes getting the most benefit out of forgood often have more than 5 Needs at any one time.

After registration, log into your profile and add extra information, capture further Needs and make sure to include your social media details so our Users can become your Fans!

Do I have to pay anything to list my organisation on forgood?

No, there is no cost.

How can my organisation benefit from forgood?

Forgood gives you the chance to connect with people who have the skills or goods your Cause needs to solve problems and keep serving the community.

Forgood also acts as an additional marketing platform, exposing the work that you’re doing to more people who may be able to help.

To get the most benefit out of forgood – focus on creating, maintaining and always adding fresh Needs. These are the opportunities that our Users and Business Clients are attracted to.

Remember that the quality of your Cause Profile Page, your active Needs and your star rating will directly effect the likelihood of getting chosen to be part of forgood’s Corporate Programmes. The better you perform on the platform – the more good stuff comes your way!

How do I optimise my forgood profile?

Make sure you tell people about your organisation and why they should support your Cause. Describe your cause using short sentences; use bullet points and highlight differentiators.

Load as many Needs as possible! You can do this easily on your Cause Dashboard after you’ve signed up and logged in. Just click NEEDS and follow the prompts!

Make sure you also upload Documents (audited financials, impact reports, narratives and brochures) – these help add credibility and increase your reputation and visibility on the site. We also have features where you can capture Stories (news articles, happenings, events etc.) and photo galleries.

You can also populate short bio’s and pictures of your team.

Finally - quick responses to Users is by far the most important factor in optimising your profile performance and star rating.

What happens when someone offers to help my Cause?

When someone offers to volunteer or give items to your Cause, we will send you a notification with all the relevant details. You will then need to contact him or her to complete the transaction.

Pay attention to these notifications. When some responds to a Need, that response is coming directly to you and no one else. We’d advise responding quickly and personally – this is how the best relationships are built up.

When you receive an Offer, know that is has been sent to multiple Causes. If you’re not interested in the Offer, ignore it. If you are interested, respond QUICKLY (we’ve found that quick responses are by far the easiest way to win Offers) and include a short but strong motivation of why you need that Offer and what you can do with it.

Can I register more than one Cause?

Only one Cause can be registered per email address. If you would like to be the admin of more than one Cause, you will have to use two separate e-mail addresses.

If you would like to have more than one administrator for your Cause (and therefore access the Cause Dashboard where you can load Needs and edit your Cause Profile), the other administrator will have to use the e-mail address you signed up with to login.

How can I donate goods?

Browse through the Donate Goods page and choose a Cause that interests you and that might benefit from your previously loved goods.

You can filter by Province, Area or the category of Need that our Causes have posted. Once you choose a Cause, you’ll be asked to provide all your necessary contact details and some background information about how you can help that particular Need and more specifics around the donation.

If you have a specific skill and can’t find a Cause needing your goods, you can create your own Offer and we’ll match that out to Causes in your area – it’s like a feel good classifieds ad!

I have something specific I want to donate to the right Cause. How do I go about it?

If you have a specific item you believe could be of help to a Cause but you can’t find a match under Donate Goods, you can create an Offer.

For example, if you had a number of fire extinguishers that you wanted to offer to a worthy Cause, you could create an Offer so that an organisation specifically looking for fire extinguishers could get in touch with you. As long as the goods are quality items, Causes can use almost anything. Get creative!

Can I donate money?

Forgood does not currently offer a service where you can donate money to a Cause. However, you can contact a cause directly by clicking CONNECT on their Cause Profile Page to make arrangements should you wish to donate money.

What are the Do’s and Don’ts of donating goods?

Donate good quality items
• If you’re donating old clothes, toys or household items - make sure they are in a good condition. Don’t donate mismatched socks, clothes with holes in them and broken toys. If it’s not good enough for you – it’s not good enough for the beneficiaries of a Cause. Always act with dignity!
• Whenever possible, clean the goods beforehand.
• Package your donation well. Mark the container, box or packet so that it is clear what’s inside.
• Don’t donate food that is past its expiry date.
• Don’t donate weapons or highly flammable items.

Deliver if you can
• Often, donating goods isn’t the hard part. It’s getting the goods to the Cause that takes your time. If possible, arrange delivery of the goods. If you can’t deliver, be specific about the requirement for the Cause to pick up when you’re responding to a Need for Goods or creating a Goods Offer.

Some more do's and dont's

Stay safe
• Don’t pass any personal information to people you haven’t met offline before. Forgood will only pass along your contact number and/or email address.
• When delivering goods to a Cause for the first time, always be sure to arrange to meet in a public place.
• Make sure that you are not left alone with someone that you have never met before.
• Know where you’re going. If you’re headed off the beaten track or into an unfamiliar part of town, be sure you have directions and a GPS or map book.
• Ask, ask, ask! If you’re worried about something or concerned about your safety in a certain situation, ask the person in charge. If you feel unsafe, consult the person in charge and let him or her know.

Keep in contact
• Once you respond to a Need, we will send your contact details to the relevant Cause. They should get in contact with you soon. If you don’t hear from the Cause, contact them by visiting their Cause Profile Page.
• When delivering goods, keep the Cause’s contact details close at hand so you can call if you need anything.
• Make sure you’ve organised a good meeting spot and have accurate directions.
• Always let someone (family or friends) know that you’re heading out to donate goods to a Cause.

What is forgood?

Forgood is an online platform that connects people who want to make a difference to Causes that need their help. We create Social Citizens!

On forgood, you can explore our database of verified Non Profit Organisations (Causes), volunteer your time and skills, donate goods or give back on your own terms by creating an Offer to Causes in your area.

More importantly, forgood strives to create meaningful and impactful connections between people and Causes. All Causes on forgood capture EXACTLY what they need on their profiles. This creates better matches - allowing you to find something you’re passionate about that a Cause also really needs.

Come chat to us on Facebook (http://facebook.com/forgoodSA) or Twitter (http://twitter.com/forgoodSA). Email us any questions on contact@forgood.co.za or if you prefer the phone, we’re on 011 325 2594.

Does it cost anything to join forgood?

No, there is no cost to use forgood as a User or as a Cause.

How do I register on forgood?

When you volunteer, donate goods or create an Offer – we’ll send you an email with an activation link. Click the link in the email and we’ll group all your activity under a personal profile on forgood. Think of this as your “Social CV” – great for showing off at your next performance appraisal or job interview!

If you’d like to register before doing anything on the site, you’ll find the Register link on the top navigation.

What are the benefits of registering?

Registering as a User gives you a personal profile on forgood which lists all your activity and the connections you’ve made so far. These activities can be rated, allowing us to keep the quality of interactions on the platform high.

Registering as a Cause allows you to create a Cause Profile and start capturing exactly what you need so our Users can connect with you. There are a few steps to registration, feel free to browse the Causes section of the FAQs. Causes are also able to rate their interactions with our Users, again keeping the quality of interactions high.

On registration you can subscribe to our regular newsletter which keeps you up to speed with all things forgood. We’re always doing cool things, running campaigns and adding new features to the site.

How can my company get involved?

Forgood for Business is a cost-effective tool for running a Corporate Employee Volunteering Programme.

The platform allows your company to plug in to the forgood ecosystem and your employees to find volunteering opportunities that suit their interests and location while still remaining aligned to your CSI strategy.

We provide Business with the ability to brand, customise, administrate, measure, track and report on all volunteering and CSI activity. This data and controls can form the basis for an extensive Employee Recognition Programme – critical to retaining talent in the modern age. We also provide the support you need to train, motivate and keep your staff engaged. Learn more by clicking forgood for Business in the top navigation, or email us on contact@forgood.co.za to setup a meeting.

Forgood for Business is currently used by many of South Africa’s large corporate companies.

What is an Offer?

When an individual wants to contribute to a Cause, they can either help by giving goods or volunteering time. Browse around the site to find something that interests you – or type a few keywords into the SEARCH panel (you’ll find this towards the top right of the site).

If a person has a specific item or skill which they would like to donate, but they can’t find a Cause who needs this item, they can then create an Offer.

An Offer allows you to give back on your own terms. For example, if Joe has 3 beds that he would like to donate, but he can’t find a cause specifically listing a need for beds, he can create an Offer. Joe will describe the Offer, indicate his geographical area and the types of Causes he’d like to work with. Forgood will then match that Offer out to all relevant Causes. Only Causes who are interested in the beds will get back to Joe.

Offers also work well for specific skills (like mentoring, sports coaching and specific workplace disciplines). You’d be amazed by what a resourceful Cause can do with your Offer. Give it a try today. Click Create Offer in the main navigation.

What are the 5 star ratings I’m seeing next to my name and Cause names?

The quality of interactions and connections of forgood is critical. Enjoyable, relevant and meaningful connections between our Users and our Causes will create the most impact.

That’s why we want to hear about what happened. Both Users and Causes can rate the interactions they have with each other. This contributes to an overall star rating out of 5.

Great Users will be invited to special events and early adopter user groups. Great Causes will be more likely to get chosen for our forgood for Business Corporate Programmes – where we unlock the true power of CSI.

How can I volunteer my time?

Browse through the Volunteer Time page and choose a Cause that interests you. You can filter by Province, Area or the category of Need that our Causes have posted. Once you choose a Cause, you’ll be asked to provide all your necessary contact details and some background information about how you can help that particular Need.

If you have a specific skill and can’t find a Cause needing your time, you can create your own Offer and we’ll match that out to Causes in your area.

What happens when I commit to volunteering my time?

When you’re ready to commit to volunteering, click the VOLUNTEER button on your chosen Need. Fill in the details. Your chosen Cause will receive a notification and the process will start. We’ll also send you an activation email to create a free account with forgood – here we’ll show all your historical giving activity and allow you to rate your experience with our Causes.

The Cause will then contact you by telephone or email. Sometimes, life gets in the way and perhaps you miss the call or email – don’t be scared to follow up with the Cause. You can find all necessary details and a CONNECT button on their profile page. Search for them.

Once you’ve committed – please arrive and honour any promises made. Causes are doing critical work in the social sector and need consistency above all else. That helps them turn your contribution into something impactful that really makes a difference.

I have a specific skill that I want to donate. Can you connect me with the right Cause?

You’re a web designer and you’re willing to put together a website, or you’re an avid gardener and want to help someone start a vegetable garden - you may even have a very specific idea of what kind of volunteering work you want to do for a Cause.

If you can’t find the perfect match for that skill by searching through our site or browsing Volunteer Needs, you can create an Offer. By creating an Offer, you let others know about the specific skills you have. In addition, we match your Offer to Causes in your area and interest category.

What are the Do’s and Don’ts of volunteering?

We’ve compiled a number of tips for volunteering that you should look through before heading off to help a Cause.

Stay safe
• Don’t pass any personal information to people you haven’t met offline before. Forgood only passes along your telephone number and/or email address.
• When meeting one of your Cause contacts offline for the first time, always be sure to arrange to meet in a public place.
• Make sure that you are not left alone with someone that you have never met before.
• Know where you’re going. If you’re headed off the beaten track or into an unfamiliar part of town, be sure you have directions and a GPS or map book.
• Ask, ask, ask! If you’re worried about something or concerned about your safety in a certain situation, ask the person in charge. If you feel unsafe, consult the person in charge and let him or her know.
• Look out for hazards. Every job has its hazards—even jobs you don’t get paid to perform. For example, if you’re volunteering at an animal shelter, be sure to ask whether the animals are likely to bite and how to avoid that.

Keep in contact
• Once you respond to a Volunteer Need, we will send your contact details to the relevant Cause. They should get in contact with you soon. If you don’t hear from the cause, contact them by visiting their Cause Profile Page.
• Be sure you have the telephone number of your Cause contact handy when you head out to volunteer.
• Make sure you’ve organised a good meeting spot and have accurate directions.
• Always let someone (family or friends) know that you’re heading out to volunteer at a Cause.

Some more do's and don'ts...

Stick to your commitments
• Don't overcommit. You can create more problems than you solve if you keep missing the volunteering time you’ve committed to. Causes thrive on consistency – help them help you help their beneficiaries.

Volunteer around your strengths
• You probably have some fantastic skills that our Causes can really make use of. Use the skills of your profession to help Causes in need. A designer can help to design posters or signage for a cause; a teacher can help to tutor children; an accountant can help prep for an audit; an HR Executive can help with staff contracts and a plumber/builder can help fix infrastructure.
• Use volunteering as an opportunity to enhance your own skills. Interested in writing? Perhaps you can help an animal shelter with their weekly newsletter. Interested in mentoring and coaching? You’ll find plenty of Education and Entrepreneurship Causes that need regular mentors for their programmes.
• Use your hobbies to help out. Perhaps you’re an avid gardener who can help set up a vegetable patch for a Cause, or perhaps you’re a fantastic cook who can provide a meal once per month to a charity. You’d be surprised what kind of skills a resourceful Cause can make use of.
• All skills are useful. Perhaps you’re great at organising and can help a charity with a spring clean. Or perhaps you’re a great storyteller and can read stories once per month at an orphanage.
• Avoid volunteering activities that don’t suit your strengths. If you’re not good with children, don’t volunteer to help out at a school. Check out the Virtual Volunteering Campaign that always lives in the Campaigns section of forgood – great opportunities that you can get involved in remotely.

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